Privacy Policy

1. Introduction

Welcome to Dennett Labs ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at dennettlabs.com and use our CRANE platform. By accessing our services, you agree to the practices described in this policy and our Terms of Service.

2. Information We Collect

Information you provide to us

When you create an account, fill out a contact form, or communicate with us, we may collect:

• Your name and email address
• Your company or organization name
• Your job title or role
• Any other information you choose to provide in messages or inquiries

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

• Device type, browser type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Approximate geographic location (country and city level)
• Referring website or source that directed you to us
• IP address

This information is only collected if you have accepted analytics cookies through our cookie consent banner. If you decline, no tracking information is collected.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to understand how visitors use our website and to improve your experience. Cookies are small data files stored on your device by your browser.

Types of cookies we use

• Essential cookies: These are necessary for the website to function properly. They include your cookie consent preference so we remember your choice. These cannot be disabled.
• Analytics cookies: These help us understand how visitors interact with our website — which pages are most popular, how users navigate the site, and where they come from. This data is aggregated and anonymous. These cookies are only set if you accept them.

Your choices

When you first visit our website, a consent banner will ask whether you accept or reject analytics cookies. If you reject them, no analytics data is collected and no tracking cookies are placed on your device. You can change your preference at any time by clearing your browser's stored data and revisiting the site.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services, including the CRANE platform
• To create and manage your account
• To respond to your inquiries and communicate with you
• To understand how our website and platform are used, so we can improve them
• To detect and prevent fraud, abuse, or security incidents
• To comply with legal obligations and enforce our terms

5. Third-Party Service Providers

We work with trusted third-party service providers to help us operate our business. These providers only have access to the information necessary to perform their specific function and are contractually obligated to protect your data. Our service providers fall into the following categories:

• Analytics providers — to help us understand website traffic and usage patterns
• Cloud infrastructure providers — to host our website and platform securely
• Authentication providers — to manage secure user sign-in
• Email delivery providers — to send transactional and administrative communications

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

• Account data: Retained for as long as your account is active. You may request deletion at any time.
• Analytics data: Retained in an aggregated, anonymized form for up to 26 months.
• Contact form submissions: Retained for up to 12 months, unless an ongoing business relationship exists.
• Cookie consent preferences: Stored locally on your device until you clear your browser data.

7. International Data Transfers

Dennett Labs is based in Nairobi, Kenya. Some of our service providers may process your data in countries outside of Kenya. When your data is transferred internationally, we take appropriate measures to ensure it remains protected in accordance with this policy and applicable data protection laws. These measures include working only with providers that maintain industry-standard security practices and data protection commitments.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to certain legal exceptions.
• Portability: Request a copy of your data in a structured, commonly used format.
• Objection: Object to our processing of your data for certain purposes.
• Withdrawal of consent: Withdraw your consent to data processing at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at privacy@dennettlabs.com. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. If we make material changes that affect how we handle your personal information, we will notify you through the email address associated with your account, where applicable.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

• Email: privacy@dennettlabs.com
• Contact page: dennettlabs.com/contact

Dennett Labs
Nairobi, Kenya